Terms & Conditions

This Public Offer Agreement applies to orders placed through the MysticalBook website available at https://mystical-book.com/.

This Agreement constitutes the official public offer of the Seller to enter into a distance sales agreement for the goods presented on the MysticalBook website.

By placing an order through the Website, the Customer fully accepts the terms and conditions of this Agreement, including the procedures for placing and paying for orders, delivery, returns, customer responsibilities and other provisions contained herein.

The Agreement is considered concluded when the Customer submits an order through the Website and receives an electronic order confirmation from the Seller.

1. Definitions

1.1. Public Offer

“Offer” means this public offer made by the Seller to an unlimited number of persons to enter into a distance purchase and sale agreement under the terms and conditions set out in this Agreement.

1.2. Goods

“Goods” means books and other products offered for sale through the MysticalBook Website and selected by the Customer for purchase, including products placed in the shopping cart or already purchased from the Seller.

1.3. Website / Online Store

“Website” or “Online Store” means the MysticalBook website available at https://mystical-book.com/. The Website is intended for displaying Goods and allowing Customers to place orders and enter into distance purchase and sale transactions through the Internet.

1.4. Customer

“Customer” means an individual who has reached the age of 18, or a legal entity or other organization legally entitled to purchase Goods, who places an order through the Website for purposes not prohibited by applicable law.

1.5. Seller

“Seller” means the business operating the MysticalBook online store in the United Arab Emirates.

Temporary Seller Details — PLACEHOLDER ONLY:
MysticalBook Trading Sole Proprietorship
Office 1204, Business Bay Tower, Business Bay
Dubai, United Arab Emirates
Trade Licence No.: PLACEHOLDER-000000
Email: support@mystical-book.com

IMPORTANT: The above business name, address and licence number are fictional placeholders and must be replaced with the actual registered business information before publication.

2. Subject of the Agreement

2.1. The Seller agrees to transfer the purchased Goods to the Customer, and the Customer agrees to pay for and accept the Goods in accordance with the terms of this Agreement.

2.2. The date of acceptance of this Offer and the moment at which the Customer fully and unconditionally accepts this Agreement shall be the date on which the Customer submits an order through the Website, provided that the Customer receives an electronic confirmation of the order from the Seller. Where required or requested by the Customer, the agreement may also be provided in written or electronic form.

3. Placing an Order

3.1. The Customer may place an order through the shopping cart available on the Website or by contacting the Seller using the contact details provided on the Website.

3.2. The Seller reserves the right to refuse or cancel an order if the information provided by the Customer is incomplete, inaccurate, appears fraudulent or cannot reasonably be verified.

3.3. When placing an order through the Website, the Customer may be required to provide information necessary to fulfill the order, including:

Customer's first and last name;
Delivery address, where applicable;
Contact telephone number;
Email address;
Additional information required for business or corporate orders, where applicable.

3.4. The name, quantity, product reference, price and other relevant details of the selected Goods are displayed in the Customer's shopping cart and/or order confirmation.

3.5. If either party requires additional information necessary to complete the transaction, it may request such information from the other party. If the Customer fails to provide information reasonably necessary for order fulfillment, the Seller may be unable to properly process or deliver the order.

3.6. When an order is placed with assistance from a Seller representative, the Customer agrees to provide the information necessary to process and deliver the order.

3.7. Acceptance of this Offer is completed when the Customer submits the required information through the Website and places an order. The Customer's order information may be stored in the Seller's business systems for the purpose of processing and fulfilling the order.

3.8. The Customer is responsible for the accuracy and completeness of the information provided when placing an order.

3.9. By placing an order, the Customer confirms that:

a) the Customer has read, understood and accepted the terms of this Agreement;

b) the Customer agrees to the collection and processing of personal information necessary for processing the order, arranging payment and delivery, providing customer support and fulfilling the Seller's obligations under this Agreement, in accordance with the Seller's Privacy Policy and applicable laws of the United Arab Emirates.

4. Price and Delivery of Goods

4.1. Prices for Goods are determined by the Seller and displayed on the MysticalBook Website. Prices may be displayed in UAE Dirhams (AED) or in another currency where such currency is supported by the Website. Where applicable, prices include VAT or other taxes required to be included in the displayed consumer price under the laws of the United Arab Emirates.

4.2. The Seller may change prices at any time based on market conditions, supplier prices, promotions or other business considerations. However, the price of an individual product that has already been fully paid for by the Customer will not be changed retroactively.

4.3. Unless otherwise stated on the Website, the price of Goods does not include delivery charges. Delivery charges, where applicable, are displayed during the checkout process or communicated to the Customer before the order is confirmed.

4.4. The delivery fee may depend on the delivery address, order size, delivery method and the applicable rates of the selected delivery provider.

4.5. The Seller may provide an estimated delivery cost and delivery time before the Customer confirms the order.

4.6. The Customer's payment obligation is considered fulfilled when the applicable payment has been successfully received or authorized by the Seller or its payment service provider.

4.7. Payments for Goods are made using the payment methods available on the MysticalBook Website at the time of purchase.

4.8. Upon receiving the Goods, the Customer should reasonably inspect the package and Goods for visible damage, incorrect items or obvious discrepancies. If any visible damage or discrepancy is identified, the Customer should notify the delivery provider and/or MysticalBook as soon as reasonably possible.

4.9. The Customer may be required to provide confirmation of delivery in accordance with the procedures used by the relevant delivery provider.

4.10. Ownership of the Goods and the risk of accidental loss or damage shall transfer to the Customer in accordance with the applicable laws of the United Arab Emirates and the terms applicable to the relevant delivery method.

5. Rights and Obligations of the Parties

5.1. The Seller shall:

5.1.1. Provide the Customer with the Goods in accordance with the order and the terms of this Agreement.

5.1.2. Take reasonable measures to protect the Customer's personal information and not disclose it to third parties except where disclosure is necessary to fulfill the order, provide services, comply with legal obligations or is otherwise permitted under the Privacy Policy and applicable law.

5.2. The Seller may:

5.2.1. Modify this Agreement, product prices, Website content and service conditions by publishing updated information on the Website. Changes shall generally take effect from the date of publication unless otherwise stated or required by applicable law.

5.3. The Customer shall:

5.3.1. Review the terms of this Agreement, product descriptions, prices, delivery information and other relevant conditions before placing an order.

5.3.2. Provide accurate and complete information necessary to identify the Customer and deliver the ordered Goods.

6. Returns and Refunds

6.1. Returns and refunds are handled in accordance with the Seller's applicable return policy and the consumer protection laws and regulations of the United Arab Emirates. The Customer may contact MysticalBook to request information about whether a particular product is eligible for return or refund.

6.2. Where a return or refund is approved, the Seller will process the applicable refund within a reasonable period after receiving and inspecting the returned Goods, where such inspection is required.

6.3. Refunds will generally be made using the original payment method, unless otherwise agreed or required by applicable law.

6.4. Unless otherwise required by applicable law or agreed by the Seller, the Customer may be responsible for return delivery costs where the return is made for reasons unrelated to a defect, incorrect item or Seller error.

6.5. The Seller may not be responsible for defects or damage caused after delivery as a result of improper handling, use, storage, modification or other actions by the Customer or third parties, except where otherwise required by applicable law.

6.6. Products that have been personalized, specially prepared or modified according to the Customer's individual specifications may be subject to special return conditions, to the extent permitted by applicable UAE law.

6.7. Where a return is permitted, the Customer should contact MysticalBook before sending the Goods back in order to receive the appropriate return instructions and address. For return-related questions, please contact: support@mystical-book.com

7. Liability

7.1. The Seller shall not be responsible for damage caused to Goods after delivery as a result of improper use, storage, handling or modification by the Customer, except where otherwise required by applicable law.

7.2. The Seller shall not be responsible for delays or inability to fulfill an order caused by inaccurate, incomplete or incorrect information provided by the Customer.

7.3. The Seller and Customer are responsible for fulfilling their respective obligations in accordance with this Agreement and applicable laws and regulations of the United Arab Emirates.

7.4. Neither party shall be liable for a failure or delay in performing its obligations where such failure or delay results from circumstances beyond the reasonable control of the relevant party, including war, armed conflict, natural disasters, fire, flooding, government restrictions, major infrastructure failures, interruptions of transportation or other events of force majeure. The affected party shall make reasonable efforts to notify the other party when such circumstances materially affect the performance of its obligations.

8. Privacy and Personal Data Protection

The processing of personal information collected through the Website is described in detail in the Privacy Policy available on the MysticalBook Website.

8.1. By providing personal information when registering an account or placing an order, the Customer acknowledges and agrees that MysticalBook may collect, use, store and process such information for the purposes necessary to provide the requested services, process payments, fulfill orders, arrange delivery, communicate with the Customer and comply with applicable legal requirements. Such processing is carried out in accordance with the MysticalBook Privacy Policy and applicable laws of the United Arab Emirates.

8.2. The Seller undertakes to take reasonable measures to protect information received from the Customer. The Seller may provide relevant information to payment providers, delivery companies, hosting providers, technical service providers and other contractors where such disclosure is reasonably necessary to fulfill an order or provide services, or where required or permitted by applicable law.

8.3. The Customer is responsible for keeping their personal information accurate and up to date. The Seller shall not be responsible for problems arising from inaccurate, incomplete or outdated information provided by the Customer.

9. Other Terms

9.1. This Agreement is governed by the applicable laws of the United Arab Emirates, including applicable consumer protection and e-commerce legislation.

9.2. The parties shall make reasonable efforts to resolve any disputes through communication and negotiation before initiating formal proceedings. If the parties are unable to resolve a dispute amicably, the dispute may be submitted to the competent courts of Dubai, United Arab Emirates, unless another jurisdiction is required by applicable law.

9.3. The Seller may amend this Agreement from time to time by publishing an updated version on the MysticalBook Website. The updated Agreement shall apply to orders placed after the effective date of the relevant changes, unless otherwise required by applicable law.

Seller's Details

MysticalBook Trading Sole Proprietorship
Legal form: Sole Establishment / Sole Proprietorship
Address: Office 1204, Business Bay Tower, Business Bay, Dubai, United Arab Emirates
Trade Licence No.: PLACEHOLDER-000000
Email: support@mystical-book.com
Website: https://mystical-book.com/