Privacy Policy

This Privacy Policy applies to the MysticalBook website, available at mystical-book.com, and describes how we collect, use, store and protect information provided by visitors and customers.

For the purposes of this Privacy Policy, the terms “Website,” “Site,” “we,” “us” and “our” refer to MysticalBook, while “you,” “visitor” and “customer” refer to any person accessing or using the Website.

By visiting the Website, creating an account, placing an order, submitting information through our forms or otherwise using our services, you acknowledge and agree to the terms of this Privacy Policy regarding the collection and use of personal and non-personal information.

Collection, Use and Disclosure of Information

We collect, store, process and use information provided by you when you visit the Website, create an account, place an order, contact our support team or use other features and services available through MysticalBook. The information we collect may include your name, email address, telephone number, delivery address, billing information, order details and other information necessary to provide our services.

We use this information to process and deliver orders, provide customer support, maintain and improve our Website, communicate with customers, protect our services and develop new products and features. By providing your personal information, you acknowledge and agree that MysticalBook may collect and process it for the purposes described in this Privacy Policy and in accordance with applicable laws.

You are responsible for ensuring that the personal information you provide to us is accurate and up to date. If your information changes, you may contact our support team to request that it be updated.

Processing and Storage of Personal Data

We respect the privacy of our customers and take reasonable organizational and technical measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

In certain circumstances, MysticalBook may work with trusted third-party service providers that help us operate the Website and provide our services. Such providers may include payment processors, delivery and logistics companies, hosting providers, analytics services, communication platforms and technical service providers. Where personal information is shared with such partners, we take reasonable steps to ensure that appropriate measures are in place to protect the information and that it is used only for legitimate business purposes.

Information collected through the Website may be stored and processed on servers located in different countries. Depending on the services used and your location, your personal information may therefore be processed outside your country of residence.

We may also use collected information to:

• Provide, maintain and improve the Website;
• Process and fulfill customer orders;
• Provide customer service and technical support;
• Communicate with customers regarding their orders and accounts;
• Protect the security and integrity of our services;
• Analyze Website usage and improve the user experience;
• Develop new products, services and features;
• Comply with applicable legal requirements.

If we intend to use your personal information for a substantially different purpose from the one for which it was originally collected, we will provide appropriate notice and, where required, obtain your consent.

Deletion of Personal Data

You may request the deletion of your personal information held by MysticalBook, subject to any legal or legitimate business requirements that may require us to retain certain information.

To submit a request concerning your personal data, please contact us at: support@mystical-book.com. We may need to verify your identity before processing a request concerning your personal information.

Marketing Communications

If you choose to subscribe to our newsletters or promotional communications, you may receive information about books, new arrivals, special offers, promotions, contests and other MysticalBook activities. Depending on the communication method available, promotional messages may be sent by email, SMS or other communication channels for which you have provided your contact details and consent, where such consent is required by applicable law.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the relevant message or by contacting our support team at: support@mystical-book.com.

Please note that even if you opt out of promotional communications, we may still send essential service-related messages, such as order confirmations, shipping updates, account notifications or other communications necessary to provide services you have requested.

Cookies

To make your experience on the Website more convenient, understand how visitors use our services and improve the Website, MysticalBook may use cookies and similar technologies. Cookies are small data files stored on your device by your web browser. They may help us remember your preferences, maintain your shopping cart, keep you signed in and understand how our Website is used.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Website and may limit your ability to use some of its features. Some cookies may also be placed by trusted third-party services that provide functionality such as analytics, payment processing or other Website services.

Delivery of Products

When an order is handed over to a delivery or postal service, responsibility for the physical shipment may be transferred to the relevant carrier in accordance with the carrier's terms and applicable law. Delivery times, tracking, returns, loss, damage and compensation for shipments may be subject to the terms and policies of the selected delivery service.

For specific information regarding delivery, returns or damaged or lost shipments, please contact our support team: support@mystical-book.com.

Subscriptions

If MysticalBook offers paid subscriptions, a customer who purchases a subscription receives the right to use the benefits and services included in that subscription for the specified subscription period.

The customer may decide whether and how frequently to use the available subscription benefits. Unless otherwise stated in the applicable subscription terms, failure to use, or only partial use of, the benefits during the subscription period does not extend the subscription period and does not automatically create a right to a refund.

Once the subscription period has expired, subscription fees are generally non-refundable, regardless of whether the customer used the available benefits, except where a refund is required by applicable law or is expressly provided for in the relevant subscription terms.

If a customer wishes to cancel a subscription or request a refund, they should contact MysticalBook support at support@mystical-book.com. Any applicable refund will be handled in accordance with the terms of the relevant subscription and applicable law.

Changes to This Privacy Policy

MysticalBook may update this Privacy Policy from time to time to reflect changes to our services, technologies, business practices or applicable legal requirements. When changes are made, the updated version will be published on this page. We recommend checking this page periodically to stay informed about how we protect and use personal information.

Contact Us

If you have any questions regarding this Privacy Policy, your personal information or the way we process your data, please contact us:

MysticalBook
Website: mystical-book.com
Email: support@mystical-book.com